Refund Policy

This policy explains when you can cancel a service purchased from NurseLumos and how refunds are handled. It applies to advisory consultations and live online classes.

Advisory consultations

• Cancel or reschedule at least 24 hours before your scheduled session for a full refund.
• Cancellations within 24 hours of the session, or missed sessions, are not refundable.
• If we cancel or cannot deliver a session, you receive a full refund or a rescheduled session, whichever you prefer.

Live online classes

• Before the first class: full refund if you request it before the first scheduled session of your course.
• During the first two weeks: partial refund, prorated for the sessions already delivered.
• After the first two weeks: no refund, because the majority of the course has been made available to you.
• If we cancel a course before it finishes, you receive a prorated refund for the sessions not delivered.

How to request a refund

Email [email protected] from the address you used to enroll, and include your name and which service you purchased. We reply within 2 business days.

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds typically appear within 5 to 10 business days.

What we do not refund

• Sessions you did not attend without cancelling in advance.
• Outcomes. We provide instruction and educational guidance. We do not guarantee exam results, admission to any school, or any licensing or professional outcome, and results are not grounds for a refund.

Questions

Contact us at [email protected] before you enroll if anything here is unclear. We would rather answer first than refund later.